Shipping policy
1. General Information
These shipping conditions govern the delivery of products ordered through the online shop of Sitvor (https://sitvor.shop).
By placing an order, you agree to these shipping conditions as binding.
The shipping conditions apply to all customers unless otherwise stated.
2. Provider Information
Responsible for shipping and delivery is:
Sitvor
Address: 602 Adams St, Jetmore, KS 67854, United States
Phone: +1 678-395-7482
E-Mail: contact@sitvor.shop
For questions or issues with shipping, customers may use the contact details above at any time.
3. Shipping Times
The processing time is usually 1–2 working days, provided the order is correct and complete.
The delivery time is usually 3–5 working days after dispatch confirmation.
International delivery times may vary and are specified during checkout or upon request.
Delays due to public holidays, strikes, weather conditions, or unforeseen circumstances are possible.
4. Shipping Costs
Shipping costs are clearly displayed during checkout and confirmed before completing the order.
Standard shipping is free for orders above a certain amount; otherwise, the stated shipping costs apply.
International shipping costs depend on the destination and shipping provider.
5. Shipping Providers
Sitvor uses reputable shipping providers to ensure safe delivery of products.
Partners include national and international parcel services.
Once the package has been shipped, customers receive a tracking number if available.
6. Delivery Address
Delivery is made to the billing or shipping address provided by the customer.
It is the responsibility of the customer to ensure that the information is correct and complete.
Changes to the delivery address after order confirmation may result in delays or additional costs.
7. Tracking
After dispatch, customers receive an email with the tracking number.
Customers can track the status of their delivery in real time.
In case of delivery issues, Sitvor customer service can be reached via contact@sitvor.shop or +1 678-395-7482.
8. Undeliverable Shipments
If a shipment cannot be delivered for reasons not attributable to Sitvor, the package will be returned to the sender.
In this case, the customer bears the cost of reshipping.
It is recommended to provide an alternative delivery address or delivery option in case of absence.
9. Transfer of Risk
Upon handover of the goods to the shipping provider, the risk of loss or damage passes to the customer.
Sitvor is only liable for damages or losses during shipping if they are caused by the shipping provider or improper packaging.
Customers are obliged to check the goods for visible damage upon receipt and report any damage immediately.
10. International Shipping Conditions
For deliveries outside the United States, additional provisions and delivery times apply.
The customer is responsible for customs duties, taxes, or import charges in the destination country.
Sitvor provides estimated delivery times to the best of its ability but assumes no liability for delays caused by customs or local postal services.
11. Returns Related to Shipping
Returns are possible within 30 days after receipt.
Free returns only apply in accordance with the return and refund policy.
For details, customers should refer to: Return and Refund Policy.
12. Contact for Shipping Questions
For questions regarding shipping, please contact:
Sitvor
Address: 602 Adams St, Jetmore, KS 67854, United States
Phone: +1 678-395-7482
E-Mail: contact@sitvor.shop
Our customer service assists with tracking, delivery issues, or returns.
13. Changes to the Shipping Conditions
Sitvor reserves the right to change these shipping conditions at any time.
Changes will be published on the website and take effect immediately.
By using the website after publication of changes, customers agree to the updated conditions.