Refund policy
1. General Information
This return and refund policy governs the conditions for returns and refunds of products purchased through the online shop of Sitvor (https://sitvor.shop).
By placing an order in the online shop, you agree to this policy.
Sitvor is committed to handling returns in a transparent, customer-friendly, and efficient manner in order to ensure the highest possible customer satisfaction.
2. Provider Information
Responsible for returns and refunds is:
Sitvor
Address: 602 Adams St, Jetmore, KS 67854, United States
Phone: +1 678-395-7482
E-Mail: contact@sitvor.shop
For questions regarding returns or refunds, customers can use the contact details above at any time.
All returns are carried out in accordance with applicable law, in particular the relevant legal provisions.
3. Right of Return
Customers have the right to return products within 30 days of receipt.
The return can be made without stating any reasons.
Products must be returned unused, undamaged, and in the original packaging.
Items marked as final sale are excluded from return.
Sitvor reserves the right to refuse returns if the products do not meet the above conditions.
4. Return Process
To initiate a return, please contact our customer service:
E-Mail: contact@sitvor.shop
Phone: +1 678-395-7482
Customer service will provide you with a return address and further instructions.
Returns are free of charge, no shipping costs will be charged to the customer.
Please use a secure shipping method that provides tracking to avoid loss during transport.
5. Return to Sitvor
All returns must be sent to the following address:
Sitvor
Address: 602 Adams St, Jetmore, KS 67854, United States
Packages without prior return registration cannot be guaranteed to be processed.
Please include a copy of the invoice in the package to ensure smooth processing.
6. Refunds
After receipt and inspection of the return, the purchase amount will be refunded to the original payment method within 7–14 working days.
Sitvor refunds the full purchase price including the originally paid shipping costs.
Refunds are only made for items that meet the return conditions.
No additional processing fees or restocking fees will be charged.
7. Processing Time and Communication
Customers will be informed by email about the receipt and status of the return.
In case of problems or uncertainties during the return process, our customer service will actively assist.
All customer inquiries are processed within 24–48 hours.
8. Exclusion of Returns
Final sale items, special offers, or personalised products are excluded from returns.
Products that have been used, damaged, or improperly handled cannot be accepted.
Sitvor reserves the right to refuse returns that do not meet these criteria.
9. Exchange of Products
Customers may optionally request an exchange after returning an item.
The exchange will only be made for the same item or an equivalent item.
All exchanged items are subject to the same return conditions as the original items.
10. Contact for Returns and Questions
For questions or issues regarding returns or refunds, please contact:
Sitvor
Address: 602 Adams St, Jetmore, KS 67854, United States
Phone: +1 678-395-7482
E-Mail: contact@sitvor.shop
Our customer service is available on working days to handle returns and refunds efficiently.
11. Changes to the Return Policy
Sitvor reserves the right to change this return and refund policy at any time.
Changes will be published on the website and come into effect upon publication.
By using the shop or placing an order after the publication of changes, you agree to them.